Frequently Asked Questions
Everything you need to know about your equestrian and pet supply orders.
How can I track my StateLineTack order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy for horse blankets and tack?
We accept returns on most new, unused items within 30 days of purchase. Items must be in their original packaging with tags attached. Please note that used horse blankets or custom-made items are not eligible for return.
Do you offer free shipping on large items?
We offer free standard shipping on qualifying orders over a certain threshold. However, heavy or oversized items such as saddles, fencing, and stable supplies may incur additional freight surcharges.
How do I determine the correct size for my horse?
We provide detailed sizing charts on each product page. For blankets, measure from the center of the chest to the center of the tail to find the correct inch measurement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Affirm for monthly financing.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within a very short window after placement by calling our customer service team, but once an order has reached the shipping floor, it cannot be modified.